TajMahalTouristGuide.com is a unit of Taj Routes. Taj Routes (“Taj Routes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our websites, including tajmahaltouristguide.com, or book our tour and travel services.
We may update or modify this Privacy Policy from time to time. Any changes will be posted on our websites, and the revised policy will indicate the date it was last updated.
1. Information We Collect
We may collect information about your use of our websites, including your internet service provider, browser type, operating system, pages viewed, date and time of access, and other technical information.
We may also collect personal information that you voluntarily provide to us, such as
- Name and contact details
- Email address and telephone/mobile number
- Hotel or accommodation details for pick-up and drop-off
- Booking and tour information
- Payment or transaction-related information, where required
- Information you provide when contacting us or requesting our services
- Other information necessary to provide or arrange the services you request
We use this information to operate our websites, improve your user experience, communicate with you, and provide the services you have requested.
2. How We Use Your Personal Information
We may use your personal information to:
- Respond to your inquiries and requests.
- Provide information about our tours, products, and services.
- Process and manage bookings
- Confirm tour packages, transportation, accommodation, and other travel services.
- Communicate with you about your booking
- Provide customer support.
- Improve our websites, products, and services.
- Understand how visitors use our websites.
- Personalize website content where appropriate.
- Send marketing communications where you have provided appropriate consent or where otherwise
- permitted by applicable law.
- Prevent fraud, misuse, or unauthorized activity.
- Comply with applicable legal and regulatory requirements
You may choose to opt out of promotional or marketing communications at any time by contacting us or using the unsubscribe option provided in a marketing message.
3. Sharing of Personal Information
We may share limited personal information with service providers, suppliers, tour operators, guides, drivers, hotels, transportation providers, or other partners who are directly involved in providing the services you have booked.
For example, where necessary to arrange a pickup, we may provide a service provider with your name, hotel name, local telephone number, or other information necessary to fulfill your booking.
We aim to limit the information shared to what is reasonably necessary for providing the requested service.
We may also share information with third-party service providers who assist us with website hosting, payment processing, communications, marketing, analytics, customer support, or other business operations. Such providers may process information on our behalf and are expected to maintain appropriate confidentiality and security measures.
4. Marketing and Communications
We may use third-party services to help us communicate with customers, measure the effectiveness of our advertising, and understand how visitors use our websites.
These services may use cookies, pixels, web beacons, or similar technologies to collect information about website visits and interactions.
We will provide appropriate choices regarding marketing communications where required by applicable law.
Even if you opt out of marketing communications, we may continue to send essential service-related communications, including booking confirmations, changes to reservations, administrative notices, and important information concerning our services or policies.
5. Cookies and Similar Technologies
Our websites may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and provide relevant content.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our websites.
6. Third-Party Websites and Social Media
Our websites may contain links to third-party websites, including social media platforms and websites operated by travel or service partners.
Taj Routes is not responsible for the content, security, or privacy practices of third-party websites. When you visit a third-party website or use a third-party service, that website's or service's own privacy policy will apply.
If you choose to interact with us through social media platforms such as Facebook, Instagram, or other services, information you provide or share may also be subject to the privacy policy of that platform.
7. Service Providers and Travel Partners
Some tours, activities, transportation services, accommodation, or other travel products may be provided or fulfilled by independent suppliers or distribution partners.
These suppliers or partners may have their own privacy policies and may collect additional information where necessary to provide their services.
For certain activities, suppliers may request information relevant to participation requirements, such as physical or health-related information. Where such information is collected directly by the supplier, the supplier's privacy policy will govern its use of that information.
We encourage you to review the privacy policies of relevant suppliers and third-party service providers before providing them with personal information.
8. International Transfers
Some of our service providers, suppliers, or technology partners may operate in countries outside your country of residence.
Where personal information is transferred internationally, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy and data-protection requirements.
However, privacy laws may differ between countries, and the level of legal protection available in another country may not be identical to that in your country of residence.
9. Legal Disclosures
We may use or disclose personal information when we reasonably believe that doing so is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from government or public authorities.
- Comply with legal proceedings or court orders
- Enforce our terms and conditions
- Prevent fraud or other unlawful activity.
- Protect the rights, property, privacy, safety, or security of Taj Routes, our customers, service providers, or other persons.
- Establish, exercise, or defend legal claims
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
The retention period may vary depending on the type of information and the purpose for which it was collected.
12. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may also have the right to object to or restrict certain processing activities or withdraw consent where processing is based on consent.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
13. Booking and Service Communications
If you make a booking or purchase a service through tajmahaltouristguide.com, we may contact you regarding your reservation, payment, itinerary, transportation, accommodation, tour arrangements, changes to your booking, or other administrative matters.
These service communications may continue even if you have opted out of promotional marketing communications.
14. Changes to This Privacy Policy
Taj Routes may review and update this Privacy Policy from time to time as our services, websites, technology, or legal requirements change.
Any revised privacy policy will be published on our websites. The “Last Updated” date at the beginning of this policy indicates when the policy was most recently revised.
15. Contact Us
If you have questions about this Privacy Policy, wish to correct or update your personal information, or want to make a privacy-related request, please contact us:
Taj Routes
Head Office: 25TT/PP/P-45, Sai Vihar Pushpanjali Puram, Taj Nagari, Phase-2 Tajganj, Agra-282001, Uttar Pradesh, INDIA
Email: tajguides@gmail.com
Contact no.: (+91) 7505833393
Website: tajmahaltouristguide.com
By using our websites or booking our services, you acknowledge that you have read and understood this Privacy Policy.
